If there are product defects and / or performance losses in modules, the manufacturer’s guarantee terms must be checked.
We take care of the entire claim management and support manufacturers and system operators with the technical evaluation and processing.
Due to our vast ongoing experience operators benefit from fast, smoothly co-ordinated processes in the operational implementation, through direct communication between the manufacturer, project manager and shipping company, which avoids loss of information.
FROM WARRANTY ASSESSMENT TO OPERATIONAL IMPLEMENTATION
Project-specific clarification of the manufacturer’s guarantee conditions
Check the professional compliance with manufacturer specifications (e.g. permissible clamping area, use of original DC module plugs)
Qualitative and quantitative recording of the affected modules including image documentation and scanning of serial numbers
Work out individual sample quantities in accordance with ISO 2859-1